F03Intelligence(Foresight)SignatureEngine-ready

Friction finder

Finds friction that keeps coming back (rooms or series that start late, places people keep searching for, rules that cause bounces and no-shows), names the likely cause, proposes the fix and proves the minutes recovered after it

Simulate

Readiness

0 Concept

Release wave

Wave 3 (Q2 to Q3 2027)

Group

Learn

Risk tier

Autonomy at design

Ask

Autonomy at launch

Ask

Version

2.0.0

Settings: Pattern thresholds, look-back weeks, fix types allowed

Serve

Who benefits

Everyone who meets friction

Adverse experience to avoid

Changes published without approval

Authority

System owners

FM owner, Workplace owner

Declared scopes

A02A16A25A26

Flow

When

Triggers

T50Pattern detectedAll

A friction pattern crosses its threshold

T16Wayfinding search loggedWayfinding

Places people keep searching for

Context

C28Stage durationsAll

Minutes lost at the stage, before the fix

TTL 120s · on unknown: skip

C55Likely causeAll

Likely cause: late arrival, technology, room, rule or route

TTL 120s · on unknown: skip

C06History patternBooking rules

Bounce and no-show evidence per rule

TTL 120s · on unknown: skip

Then

Ask and act

A02Ask with answers6All

Owner approves the proposed fix

RiskR0

Conflict key

run:{run}:ask

Compensation

withdraw the ask

Retry safe

Yes with dedup

Timeout 600s · on timeout: compensate

A16Raise tickets7Late starts

Room or AV fix ticket

RiskR1

Conflict key

ticket:{asset}:{category}

Compensation

cancel the ticket

Retry safe

Yes with key

A26Kiosk shortcuts8Wayfinding

Kiosk shortcut and signage

RiskR0

Conflict key

kiosk:{kiosk}

Compensation

remove the shortcut

Retry safe

Yes

A25Change rules9Booking rules

Booking rule changed

RiskR2

Conflict key

policy:{rule}

Compensation

restore the prior rule version

Retry safe

Yes

Verify

Read-back

V18Friction reduceds10All

Minutes at the stage after the fix, against before

Evidence

Time stage

All

Metric

Friction minutes recovered

Basis

Measured

Evidence grade

Observed

Fallback on failure

Device left as is; ticket raised; owner notified