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H11People(Host)ExperienceEngine-ready
Hospitality on cue
A booking template books catering, setup and AV support together; refreshments follow the guests' opt-in preferences and are served at the start and refreshed at the midpoint; a tap brings service to the room
Readiness
0 Concept
Release wave
Wave 2 (Q1 2027)
Group
In the meeting
Risk tier
R1
Autonomy at design
Autonomous
Autonomy at launch
Autonomous
Version
2.0.0
Settings: Timings, Fields, Templates, Routing
Serve
Who benefits
Hosts and guests
Adverse experience to avoid
Dietary needs treated as health disclosures
Authority
System owners
FM owner
Declared scopes
A16A17A46
Flow
When
Triggers
T07Before booking startTimed service
At the start
T07Before booking startTimed service
At the midpoint
T11Visitor registered or arrivedGuest preferences
Visit registered
T02Booking created or changedService bundles
Booking with a template
T34Service callButler call
Service call
If
Context
C35Guest profileGuest preferences
Guest preferences
TTL 120s · on unknown: skip
Then
Ask and act
A17Pantry orders2Timed service, Guest preferences, Service bundles
Serve
RiskR1
Conflict key
order:{booking}
Compensation
cancel the order before cut-off
Retry safe
Yes with key
A17Pantry orders8Timed service
Refresh
RiskR1
Conflict key
order:{booking}
Compensation
cancel the order before cut-off
Retry safe
Yes with key
A16Raise tickets10Service bundles
Setup and AV support tickets
RiskR1
Conflict key
ticket:{asset}:{category}
Compensation
cancel the ticket
Retry safe
Yes with key
A46Dispatch butlers11Butler call
Dispatch
RiskR1
Conflict key
call:{room}
Compensation
cancel the dispatch
Retry safe
Yes with dedup
Verify
Read-back
V08Ticket closeds9All
Orders closed
Evidence
Time stage
Meet
Metric
Service interruption minutes avoided
Basis
Modelled
Evidence grade
Modelled
Fallback on failure
Holds released and steps compensated; requester notified