1-PlatformPlaybook Studio
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S13Resilience(Shield)SignatureEngine-ready

Incident to closure

Any alarm (door held or forced, VMS, duress, leak or report) brings up the nearest camera and becomes one incident with owner, SLA, evidence and close-out

Simulate
Readiness
0 Concept
Release wave
Wave 2 (Q1 2027)
Group
Patrols and incidents
Risk tier
R1
Autonomy at design
Autonomous
Autonomy at launch
Autonomous
Version
2.0.0

Settings: Categories, owners, SLAs, Held-open seconds per door, Camera map

Serve

Who benefits
Security operators and occupants
Adverse experience to avoid
Alarms silently suppressed

Authority

System owners
Play owner
Declared scopes
A20A54A56

Flow

When
Triggers
T48VMS alarmAny alarm, Camera

VMS alarm

T45Duress or SOSAny alarm

Duress

T44Door held or forcedAny alarm, Door

Door alarm

If
Context
C52Nearest cameraDoor, Camera

Nearest camera

TTL 120s · on unknown: skip

Then
Ask and act
A56Incidents5Any alarm

Open the incident

RiskR1
Conflict key
incident:{source}
Compensation
reopen if closed in error
Retry safe
Yes with dedup
A20Security alarms7Door

Alarm with context

RiskR0
Conflict key
incident:{source}
Compensation
none
Retry safe
Yes with dedup
A54Camera to operators8Door, Camera

Camera to operator

RiskR0
Conflict key
none
Compensation
none
Retry safe
Yes
Verify
Read-back
V16Incident closeds6Any alarm

Incident closed

V06Outcome metrics10Camera

Shown

V05Door states9Door

Door closed

Evidence

Time stage
Get help
Metric
Alarm to close minutes
Basis
Measured
Evidence grade
Observed
Fallback on failure
Holds released and steps compensated; requester notified